Intensive Family Supports

Resources focused on meeting basic needs, case management, parenting support and education, bereavement, and trauma.

Case Management/Home-based Support

Family Empowerment Services (FES)

FREE HELP with your home and family, a social worker will come to your home, or walk-in! This service is VOLUNTARY. Help within 1 week. Families or professionals can make a referral.

  • housing or landlord needs such as exterminators or repairs
  • resources for help paying bills for utilities
  • help with clothing, food and furniture
  • support to help organize medical or school appointments
  • help with private family needs such as money or counseling or advocacy

Families are eligible for FES regardless of their race, gender, ethnicity, age, financial situation, immigration status, preferred language, etc as long as they meet the following requirements:

  1. Willing to work with a case manager in their home
  2. Cares for at least one child under the age of 18 in the home
  3. Are not currently working with a similar case management program (Truancy, Intensive Prevention Services, IHIPS or RSRI).*
  4. Are not active/open with the Dept of Human Services*

*If families are unsure, please proceed with referral. When the referral is processed, it will be screened for eligibility.

  • ZIP CODES: ’20,’23,’24,’25,’33,’34,’37,’40
    • Congreso – 216 W Somerset St, Philadelphia, PA 19133
  • ZIP CODES: ’35, ’39
    • Elwyn – 1325 S. 33rd Street Philadelphia PA 19146
  • ZIP CODES: ’04, ’31, ’39, ’42, ’43,’51, ’53
  • ZIP CODES: ’45, ’46, ’47, ’48, ’12, ’02, ’03, ’06, ’07, ’23, ’30.
    • All other families will be referred to another agency providing the same services. *Services are now being provided both in-person and virtually*
    •  United Communities (South)- 2029 S 8th St, Philadelphia, PA 19148
      • Carmen Feliciano – CarmenFeliciano@ucsep.org
      • Referrals to FES can be made by calling DHS at 215-683-6100 and pressing #5 to request FES.
  • ZIP CODES: ’33, ’34, ’37, ’24, ’49, ’11, ’52, ’36, ’14, ’15, ’16, ’54.
    • All other families will be referred to another agency providing the same services. *Services are now being provided both in-person and virtually*
    • United Communities – 101 Ellsworth St, Philadelphia, PA 19147
  • ZIP CODES: ’04, ’31, ’39, ’51 
    • Intercultural – 4225 Chestnut St, Philadelphia, PA 19104
      • Nicole Jones Walker 215-386-1298
  • ZIP CODES: ’18, ’19, ’27, ’28, ’38, ’44, ’50

***If you have a need that is not being met by the FES agency, feel free to reach to: Terri McCargo, Diversionary Case Management Administrator at Terri.McCargo@phila.gov or PH: 215-683-4105 or CELL: 267-226-0646

Contact Information:
The Village - Danaya Lewis
 United Communities (South) - Carmen Feliciano
United Communities - Nicole Jones Walker
Intercultural
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Jewish Adoption and Family Care Options (JAFCO)

FREE Case Management and support for families with children who are in crisis, also for relatives raising others’ children.

3 Bala Plaza, Suite 104 East Bala Cynwyd, PA 19004

Contact Information:
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Mabel Morris Family Home Visit Program

Home based support, guidance, advocacy, systems navigation with a focus on school readiness, parenting and family cohesion. For families with a child under age 5 in Philadelphia.

1080 N Delaware Ave #300d, Philadelphia, PA 19125

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National Nurse Led Care Consortium (NNCC) Safe and Healthy Homes Program

The main activity of this program is to provide free primary prevention home visiting services to reduce risks associated with unhealthy homes.

Centre Square East, 1500 Market Street, Philadelphia, PA 19102

Contact Information:
Deepa Mankikar, MPH
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Special Needs Coordinators

Special Needs Coordinators from Health Insurance Companies are available from every child’s health insurance company to assist a family in navigating resources and supports on behalf of a child. Professionals or families can call them, or call the number on the back of your medical card to get connected to your Special Needs Coordinator.

Contact Information:
Aetna Better Health
Keystone
Health Partners
United Healthcare

TACHP: Technology Assisted Children’s Home Program

Case management (care coordination, advocacy, supports) across the state for children ages 0-22 who have a range of diagnostic needs. Free, voluntary, funded by the PA Dept of Health. Referrals can be made by anyone directly by emailing Missy Modesti at mmodesti@phmc.org or visiting the referral link: https://www.surveygizmo.com/s3/3364849/Provider-Referral.

Contact Information:
Missy Modesti

The Medical Home Community Team

Provides home-visiting services for families to help address social determinants of health and development. MHCT offers case management assistance to parents and their children, with and without special healthcare needs, ages 0-21 years old and residents within Philadelphia County. All referrals must come from a AAP certified Medical Home within Philadelphia County.

Contact Information:
Shakira Gore
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Trauma/Family Crisis/Bereavement

Anti-Violence Partnership of Philadelphia

Free!   Counseling to adult and child co-victims of homicide and victims who have been traumatized by other forms of violence.

2000 Hamilton Street, Suite 204 Philadelphia PA 19130

Contact Information:
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National Child Traumatic Stress Network 

This website offers resources (in many different languages) for parents, adoptive parents, resource/foster parents, grandparents, caregivers, and all others who care for children and teens. The more caregivers learn about how traumatic events affect their children (whether toddler, school-age, teen, youth, or adult), the more they understand the reasons for their children’s behaviors and emotions, and the better prepared they are to help them cope. When children know that caring adults are working to keep them safe and support them in understanding their reactions to trauma, most can recover and go on to live healthy and productive lives.

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Philadelphia ACE Task Force (Averse Childhood Experience)

A collaboration and partnership offering resources and trainings for those who work with families and children experiencing stressors that affect their well-being. Sign up for their workshops and mailing list.

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Philadelphia Children’s Alliance

Philadelphia’s FREE resource for concerns about sexually abused children or seeking information on the subject.

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Uplift Center for Grieving Children and Philly HopeLine

Free!   A safe and caring place where children and families who are grieving can find help. Service is available in both English and Spanish.

3300 Henry Avenue, Suite 102 Philadelphia PA 19129

Philly HopeLine – Free helpline sponsored by Uplift Center for Grieving Children and the School District of Philadelphia. Resource for students and caregivers who feel isolated due to the coronavirus pandemic.

It is staffed by Masters’ level clinicians from Uplift, and is open to all School District of Philadelphia students & families.

Service is available in both English and Spanish, translation services available in over 200 languages.

Call or Text 1-833-PHL-HOPE (1-833-745-4673).

https://upliftphilly.org/programs/uplift-resources/philly-hopeline/

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Women Against Abuse

Safe havens, legal support, crisis support.

100 South Broad Street, Suite 1341 Philadelphia, PA 19110

Contact Information:
24 hr hotline
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Women in Transition (WIT) Supportive Counseling

Women in Transition (WIT) Supportive Counseling, advocacy, and referrals for women who are endangered by domestic violence and/or substance abuse.  Office is closed. All in-person services have been suspended but most services are offered virtually.

718 Arch Street, Suite 401N, Philadelphia PA 19106

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Parenting Support and Education

The DHS Parenting Collaborative and Parent Education Classes

FREE!  Referral to local community based parent support and education groups and classes in any area of the city, see website for all programs.  During the pandemic please call Brenda Terrell at 267-315-3169 for referrals. Conference calls and virtual classes are currently being offered.

Contact Information:
Brenda Terrell
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Parenting Plus

Parenting support for parents who have a mental health need.  12 Session Parenting Series for parents with mental health issues or diagnoses.  Sessions are conducted in English and at this time are virtual sessions only.  Free!

Contact Information:
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Sesame Street Toolkits

Sesame Street http://www.sesamestreet.org/toolkits offers many amazing resources:

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Free Library of Philadelphia Prison and Reentry Resources Program – Stories Alive

Program that gives incarcerated parents the opportunity to read and connect with their children during a live video conference call.

When: Saturdays between 10:30 a.m. and 2:30 p.m.

Where:

Eligibility: Child(ren) must be accompanied by a parent/caregiver

Session duration: 1 hour

Contact Information:
Mica Greene, Project Coordinator
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The School District of Philadelphia Office of Family and Community Engagement

Student placement, after school programs, supports for multilingual families, ESL classes, interpreters, translations and information and referrals for mental health supports, and emergency family needs, all services are free.  Family Engagement Liaisons Contact List

440 N. Broad St. 1st Floor, Suite: 114, Philadelphia PA 19130

Contact Information:
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Philadelphia Family Voices

Philadelphia’s first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, and support. The primary avenue that Philadelphia Family Voices fulfills this mission is through the Family Peer Support (FPS) model. In this model local family members with lived experience and knowledge of Philadelphia’s behavioral health services as well as child-serving systems are employed by Philadelphia Family Voices to support local families raising a child who is experiencing emotional and/or behavioral challenges including autism. Offers a structured strength-based relationship between a Family Peer Support Partner (FPSP) and the primary family member/caregiver to the benefit of the child/youth with an array of formal and informal [on-site, in-home, and in the community] services that Include:

    • Outreach, Information, and Referral
    • Navigation of Service Delivery Systems
    • Bridging and Transition Support
    • Self-Efficacy and Empowerment
    • Support and Presence within Child-Serving Systems
    • Support Groups
    • and Specialized Autism Navigators for Families of Children with ASD

801 Market St. Ste. 7000 Philadelphia PA 19107

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